What is Soft Play?
A mobile play area that can be set up indoors and outdoors. Our equipment is made of soft, sturdy foam material allowing babies and toddlers to safely crawl, climb, ride, explore, and most importantly- have fun! Soft play enhances gross motor skills, communication, boosts social skills, increases creativity, encourages imaginative play, and strengthens physical skills.
Soft Play includes ball pits, blocks, tunnels, bouncers, rocking horses, hoppers, bounce houses and more!
What ages are appropriate for your play areas?
Our play areas are designed for children crawling – 5 years old.
Parents may enter the play area, but should not sit/play on the play equipment. (You CAN sit on our floor mats of course)
Can you set up indoors and outdoors?
Yes! Each rental can be set up indoors or outdoors, but please take into account the space required for indoor & outdoor setup. We do recommend measuring the space you plan on using. When setting up outdoors, shade canopies are required (equipment gets HOT in the sun) and provided free of charge!
Please note once we set up our play area we do not relocate or move the set up elsewhere.
What is your weather policy?
If you have an outdoor event booked, it is heavily advised that you have an indoor alternative just in case. For rainy days we cannot setup outdoors and, due to the safety of the children and protection of equipment, we can use your indoor alternative! Please keep in mind that we will not set up outdoors during heavy wind, rain, thunder, lightning.
We also require canopies to be setup over the soft play areas as the equipment will become HOT in direct sunlight. Canopies are provided free of charge for outdoor events.
**Soft Play areas cannot be rented if you will have water activities at your event (swimming, sprinklers, water slide, water guns, water balloons etc)
Do you require a deposit?
At the time of booking we require a $50.00 deposit to secure your date. Your date is NOT secured until deposit has been made. Remaining balance must be paid two days prior to your event/party. Retainers are non refundable.
What payment methods are accepted?
Your invoice (and contract) are emailed to you through our booking site. We accept all major credit cards through our secure payment portal.
What if I need to cancel/reschedule my event?
If you need to reschedule or cancel your reservation you may do so at no additional cost, with at least 1 week notice prior to event. Cancellations made with less than 7 days notice of the event will result in forfeiture of deposit. We will be happy to work with you to reschedule based on availability.
How often is the equipment cleaned?
We clean our equipment after every rental! We make sure to wash, sanitize and disinfect. You may also see us cleaning during setup, but this is to remove any debris or imperfections that occur during loading and transportation to events. Any damage or extraordinary cleaning due to misuse of the equipment will be subject to additional fees based on severity.
Can we rent for longer than 4 hours?
Of course! We charge $50.00 for every additional hour.
How does set up and delivery work?
Please allow up to 2hrs before and after event for setup and breakdown (not including your rental time). Please let us know if there are any stairs, lack of space, parking etc) prior to your event so that we can plan accordingly. Breaking down of the equipment will begin at the end of your rental time.
Delivery fees are as follows:
Within 15 miles of Rockwall city limits – no fee
15 to 30 miles from Rockwall city limits – $3.00/mile
Events further than 30 miles from Rockwall will be quoted on a case-by-case basis.
What are your rules?
No: shoes, food, sweets, drinks, face paint, glitter, or pets. We also ask that all equipment stay in the play area. Once equipment is set up, it is not to be moved or relocated to another area.
Our most important rule? HAVE FUN!!!
What is your policy for damaged products?
We realize that children can sometimes cause unintentional damage to soft play equipment when they are having a SUPER fun time. If an item is damaged or destroyed, an invoice for the cost of repair or replacement will be sent.
Are your rentals available for pick up?
Sorry! We don’t offer pick up.
Do you set up at parks?
If you want to have your event setup at a local park, you will need to contact the park in advance to determine the requirements needed to setup. We are insured and can provide necessary certificates if needed.
Are you insured?
Yes we are! We can provide our certificate of insurance if needed. Please note, it is the renters responsibility to ensure adult supervision and ratio of adults to children. Waiver & Rules forms will need to be signed and returned via email before your reservation is confirmed.
We welcome you to contact us with any further questions you may have prior to booking!